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Frequently Asked Questions About VAULT Training Zürich

  • What types of payment do we accept?

    We accept the following types of payment cards:

    Type of cards – American Express, Visa, Mastercard, PostFinance: 

    • Twint
    • Apple pay, Samsung pay 
    • Bank transfer 
    • Cash
  • Is parking available at the gym?

    Yes, parking is available on the premises of Hürlimann Areal (3 CHF per hour). Blue zone parking is also available in the immediate vicinity.

  • Do you offer any discounts?

    We have different promotions throughout the year. These can be found on our website or on our social media.

  • Is there a free trial training available for new members?

    Yes, we offer a free trial training for new members.

  • What are your opening hours?

    Monday – Friday: 6.30am to 9:30pm 

    Saturday: 9:00am to 2:00pm

    Sunday: Closed

  • Do I need prior exercise experience to hire a personal trainer?

    No, our services are tailored to all fitness levels, from beginners to advanced athletes. Our personal trainers will create a plan according to your experience and goals.

  • Where do the training sessions take place?

    The sessions will take place at VAULT studio. Brandschenkestrasse 150, 8002 Zürich

  • How long is each training session?

    Each training session lasts approximately 60 minutes, but the duration can be adjusted as needed to meet your specific requirements.

  • What should I bring to the training sessions?

    We recommend wearing comfortable workout clothes and sports shoes. We provide water, and a fresh towel.

  • Can I cancel or reschedule a training session?

    Yes, we understand that unforeseen events happen. Sessions can be rescheduled or cancelled at least 24 hours in advance to avoid additional charges. Have a look at our Terms and Conditions.

  • Do you offer group training sessions?

    No, unfortunately we don’t offer group sessions.

  • Can I use the training installations by myself without an appointment?

    Unfortunately not, we only offer personal training services with prior appointment booking.

  • Does my health insurance cover your services?

    Yes, we are Qualitop recognised. Have a look at the coverage in the following link: https://qualitop.ch/wp-content/uploads/2024/02/qa-gesundheitsfoerderungsbeitraege_DE-1.pdf 

  • Can I get money back from my health insurance?

    Yes. VAULT is certified by qualitop, an independent organization that certifies the quality of fitness facilities and training in Switzerland. This label entitles VAULT members to a reimbursement of 200 to 1000 chf from their complementary health insurance.

  • How to reach us?

    Bahnhof Enge: 5 minutes walking

    Zürich Giesshübel: 7 minutes walking

    Bahnhof Wiedikon: 15 minutes walking

    Tram lines 5, 6, 7, 13, 17; S-Bahn S2, S8, S24: 5 minutes walking from Bahnhof Enge 

    Tram lines 5, 13, 17; Bus 66, 72: 3 minutes walking from Waffenplatzstrasse